The Wonderfully Lost
Terms of service
Terms & Conditions
The following agreement outlines the terms and conditions for products sold by The Wonderfully Lost thewonderfullylost.com. By placing an order you agree to these terms and conditions.
Damages
The Wonderfully Lost has a strict quality control policies and inspect all products prior to despatch to ensure orders leave our warehouse to the high quality standards we pride ourselves on. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, The Wonderfully Lost must be notified within 48 hours of receipt of order by email, in order for us to assist in resolving the situation. The Wonderfully Lost is not a courier service and any damages encountered in transport are not the fault or responsibility of The Wonderfully Lost.
To help resolve any issues as quickly as possible, we can assist where possible with resolution processes like insurance claims, arranging repairs and replacements. Clear photographs of any damage to the product and its packaging must support all damages reported. All parts including broken parts, must be returned with the item, along with the original packaging. Damaged stock returned with missing parts will not be actioned until all parts have been returned. The Wonderfully Lost will not accept claims after 48 hours of successful delivery. The Wonderfully Lost cannot assist in and again not be held responsible for damages relating to freight bookings that are independently arranged.
Products sold labelled “Warehouse Sale,” “As- is” or “Display Stock” will not be accepted under any circumstances for returns, refunds, exchanges, or warranty.
Returns/ Refunds
Only faulty or damaged products may be returned and are subject to prior authorisation at The Wonderfully Lost’s discretion. Any returns must be made within 7 days of receiving your order and be confirmed in writing, via email. The Wonderfully Lost does not issue refunds. In certain circumstances, we may authorise an exchange or refund. In the circumstance The Wonderfully Lost accepts an exchange or refund, a 15% restocking fee of goods will apply. All items must be returned in original, undamaged packaging with an approved courier. If an unapproved courier service is used and damage is incurred in the return process, The Wonderfully Lost cannot be held liable and credit/exchange will not be issued.
Exchanges
Please ensure you choose purchases carefully as The Wonderfully Lost does not refund, return, or exchange if you change your mind or make a wrong selection (as supported by Australian Consumer Law). In certain circumstances and under the sole discretion of The Wonderfully Lost, we may authorise an exchange. It is the responsibility of the customer to make the necessary arrangements, including any fees to return the item.
Any exchanges must be made within 7 days of receiving your order. Items must be returned in original, undamaged packaging and in original, undamaged condition. Delivery must be made by an approved courier. Any items received damaged will not be accepted for return.
Disclaimer
While we strive to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.
We reserve the right to update the terms and conditions set out herein without notice.
All prices are listed in Australian Dollars and The Wonderfully Lost reserves the right to change prices at any time.
The Wonderfully Lost manufactures its products from natural materials, recycled timbers and uses handmade processes in many of its products. Irregularities in finishes, colours, shapes and size may be present. It’s in these imperfections that the natural beauty comes to life and is celebrated as part of the unique and natural characteristics of our products. Due to this handmade nature of some products, specifications in finish, shape and size may be slightly different from those outlined or shown on our website. With differing monitor displays and varying colour tones, the colour of pictures on our website and social media cannot be taken as a true colour indication of the actual products. Some products may appear to vary from our website images.
Product Installation Disclaimer
Professional installation is required for installing our swings and hanging chairs. We do not take any responsibility for any personal injurt or damage of any property. To the maximum extent permitted by law, The Wonderfully Lost exclude all liability to you or anyone else for any loss or damage of any kind (however caused, including negligence) arising from or relating in any way to the use of The Wonderfully Lost website and/or any of the content.
Trademarks & Copyright
This website www.thewonderfullylost.com is owned, managed and created by The Wonderfully Lost. All materials appearing on this site including logos, graphics, images, site design, icons and text is the sole property of The Wonderfully Lost unless otherwise stated.
All images appearing on the website www.thewonderfullylost.com are the sole property of The Wonderfully Lost.
Content of this site is permitted for use for the purpose of viewing, shopping and product order direct to The Wonderfully Lost and for no other intent.
Without prior written permission from The Wonderfully Lost, materials from this site may not be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing www.thewonderfullylost.com may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.