The Wonderfully Lost
Shipping
Shipping & Delivery Information
Shipping rates are available upon check out. Our shipping rates are preset prices, based on city metro area postcodes. Shipping prices are subject to change depending on your location and postal address. We aim to keep shipping costs as low as possible.
Please email found@thewonderfullylost.com if you are located outside of the metro area of your capital city or if you are unsure which shipping option to select. Our friendly customer service team will assist you with an accurate quotation as quickly as possible. Shipping is via Australia Post and for larger items we use a furniture removal company or courier service. For delivery of these items, please ensure you are home or additional charges may be incurred by the courier company. You can also give authority to leave unattended.
While all efforts are mode to deliver your order within a timely manner, due to causes that are beyond The Wonderfully Lost’s reasonable control such as (but not limited to) industrial disturbances, delays in transit, damage of product in transit and shortage of product, any timeframe indicated to you will be an estimate only and cannot be guaranteed. We do not accept liability for any delays in the delivery of products.
In the event that incorrect shipping is selected and your order requires an additional freight cost due to location or size, our customer service team will be in touch with you.
Pre Oder Items
When placing a pre order with The Wonderfully Lost, we require full payment at the time of purchase and you are committing to your order. Pre-order items will be processed like a normal order but shipped at a later date. We advise which month you can expect the delivery in the product description and you will receive a confirmation once your order has been shipped. Please note, the month advised is an estimated date and not a guaranteed delivery date. It is subject to change depending on production and shipping.
International Shipping
At this stage we are unable to offer international shipping, however this will be reviewed as our business grows and so it is worth keeping in touch with us. We can always source international shipping quotes if you love our products that much, you simply must have it.
Processing Time
Please allow 3-5 business days for the process of picking and packing your order for products that are in stock. We aim to dispatch stocked items within this 3-5 day period. Shipping time frames are in addition to our processing time and may differ depending on the carrier used.